When will my order arrive?
Please allow up to 7 days for your order to arrive via regular shipping. For rush orders, allow 3 business days from shipping date (business days exclude weekends and holidays). Most orders ship 2 to 3 business days from purchase date. Orders containing out-of-stock items will be placed on hold until the item(s) can be restocked, and you will be notified by e-mail.

To which countries do you ship?
We ship to anywhere in the United States and Canada. (For Canada orders add $10.00 additional for shipping)

What methods can I choose for shipping?
Shipments under 2 pounds are sent via US Mail. Shipments of 2 pounds or more are sent via Fedex Ground. Expedited shipments are sent via Fedex Second Day service.

Can I use a check or money order to pay?
We accept both. You can purchase our products by sending your check or money order to:

DBOH
2450 Hollywood Blvd.
Suite # 606
Hollywood FL 33020

Please make sure to include:

• A check made out to DBOH for the total amount of the order
• Contact information, including phone number, email address, and shipping address
• A list of products you would like to order, including quantity
• For orders shipping to Florida, add 6% tax.
  

Is there a limit to how many items I can purchase?
No

How can I check on an order I placed or get more information on DBOH products and policies?
please call (954) 927 - 4548 or e-mail [email protected]

Return and Exchange Policies

All returns or exchanges must be made within thirty (30) days of receipt of the original product, and shipping charges are only refundable in the case of shipping errors or damaged merchandise.

Shipping Errors: The customer must notify Cesar Millan, Inc. within 5 business days of the receipt of the order regarding any invoice or packing slip discrepancies to be eligible for a refund or a replacement order.

$5 Restock Fee on Returns: A five dollar restocking fee will be withheld from refunds for all returns, except those due to shipper error in product selection or quantity. This fee does not apply to exchanges

Include in your return package: the reason for your return, the packing slip that was enclosed with your original order detailing the items you purchased, and wrap the package securely. If you do not have your packing slip, please indicate on a separate piece of paper the order number, the name address, and e-mail address of the person who purchased the order, along with the reason for the return. Enclose this with the returned item, and send the entire package to the following address:

DBOH
2450 Hollywood Blvd.
Suite # 606
Hollywood FL 33020

Write “Return” or “Exchange” as appropriate on the outside of the package. For your protection, we recommend that you use UPS or Insured Parcel Post for your shipment, with tracking. We cannot make refunds or exchanges for lost items without verifiable proof of delivery.

If you would like to contact us directly, please e-mail us at: [email protected]